We offer shipping of goods that you purchase from our website lilsolid.com, in accordance with our shipping policy.
We are committed to prompt and reliable delivery of your goods.
Shipping Regions: We deliver our products to the different regions listed on our website. We hold rights to cancel (and refund if applicable) any order to destination where shipping costs exceed the order costs. There are some destination exceptions to the general term of our site – free EU shipping – of which Customer will be informed individually.
Delivery times: We do our best to deliver your items as quickly as possible, but delivery times may vary depending on the region and delivery method you select. Please be sure to read the delivery time forecast on our website carefully. Further You can follow delivery progress via carrier website, using tracking information provided from us.
Shipping costs: Shipping costs depend on the region and delivery method as well as the total cost of the order. Be sure to carefully read the shipping costs listed before submitting order.
Shipping options: We offer several methods of delivery, including courier delivery and postal delivery. Please choose the most convenient way for you.
Order status: You can track the status of your order through the tracking service on our website or via carrier tracking page. We will also inform you about the status of your order via email.
Returns and exchanges: If you find that the goods you have received are damaged or do not meet your expectations, please contact us using the contact information on our website. We will consider your request for a return or exchange in accordance with our return policy. Please follow Refund policy – LIL SOLID
We understand that efficient shipping and delivery are essential to providing you with a seamless shopping experience. Below, you’ll find all the information you need regarding our shipping options, delivery times, and what to do in case of any issues.
Express Worldwide Delivery Estimated Delivery Time: 2-5 working days
Free Delivery within the EU Estimated Delivery Time: 3-7 working days
How long will I have to wait for my package? Typically, you can expect your order to arrive within 3 to 7 business days. In most cases, our delivery times are closer to 3 business days.
Can I choose a time period for the delivery of my product? Yes, for most addresses, you have the option to select a preferred delivery time. However, during peak seasons or holidays, this may not always be feasible. Rest assured, we make every effort to provide you with various delivery options whenever possible.
I have not received part of my order. What should I do now? While such occurrences are rare, mistakes can happen. If you find that part of your order is missing, please reach out to our customer service team. We will promptly investigate the issue and rectify it for you.
What should I do if I have not received my package? Before initiating an investigation, please follow these steps:
- Check the Track & Trace Code: Ensure that you have the correct tracking code and that the delivery address and zip code are accurate.
- Mailbox: Verify that your package is not in your mailbox or that a roommate hasn’t accepted it.
- Neighbors: Sometimes, deliveries are accidentally made to neighbors. Please check with them to see if they received your package.
If everything appears to be in order and your package is still delayed, wait for one more day, as delayed packages often arrive the next day. If you haven’t received your package within 5 days of the original delivery date, please contact us immediately.
- Payment Confirmation: After making a payment, you will receive an email confirming your transaction.
- Tracking Information: Once we ship your goods via DHL or UPS, you will receive an email containing a tracking number to monitor the progress of your shipment.
Money Back Guarantee
We take the utmost care in ensuring that your package reaches you safely and on time. In the unlikely event that a delivery issue arises, here’s what you can expect:
- We closely monitor each package’s journey, from the moment it’s packed until it reaches your doorstep.
- If the courier encounters any delivery problems at your address, we promptly liaise with the courier service and keep you informed.
- We stand by our commitment to you with a 100% full refund if anything goes wrong during the delivery process.
Your satisfaction is our top priority. We are dedicated to making your shopping experience as smooth and reliable as possible. If you have any further questions or concerns regarding shipping and delivery, please don’t hesitate to contact our customer service team, and we will be happy to assist you.