We understand that efficient Shipping and Delivery are essential to providing you with a seamless shopping experience. Below, you’ll find all the information you need regarding our shipping options, delivery times, and what to do in case of any issues.
Shipping and Delivery times:
Express Worldwide Delivery Estimated Delivery Time: 2-5 working days
Free Delivery within the EU Estimated Delivery Time: 3-7 working days
EU countries eligible for FREE shipping:
- Czech Republic
Countries (apart from EU) that we arrange delivery to:
- Bosnia and Herzegovina
- Cayman Islands
- Costa Rica
- Dominican Republic
- El Salvador
- Falkland Islands
- French Guiana
- Hong Kong
- Marshall Islands
- New Zealand
- North Macedonia
- Papua New Guinea
- Puerto Rico
- Saint Kitts and Nevis
- Saint Lucia
- San Marino
- Saudi Arabia
- Solomon Islands
- Trinidad and Tobago
- United Arab Emirates
- United Kingdom (UK)
- United States (US)
How long will I have to wait for Delivery of my package?
Typically, you can expect your order to arrive from 2 to 7 business days. In most cases, our delivery times are closer to 3 business days.
Can I choose a time period for the Delivery of my product?
Yes, for most addresses, you have the option to select a preferred delivery time. However, during peak seasons or holidays, this may not always be feasible. Rest assured, we make every effort to provide you with various delivery options whenever possible.
I have not received part of my order. What should I do now?
While such occurrences are rare, mistakes can happen. If you find that part of your order is missing, please reach out to our customer service team. We will promptly investigate the issue and rectify it for you.
What should I do if I have not received my package?
Before initiating an investigation, please follow these steps:
- Check the Track & Trace Code: Ensure that you have the correct tracking code and that the delivery address and zip code are accurate.
- Mailbox: Verify that your package is not in your mailbox or that a roommate hasn’t accepted it.
- Neighbors: Sometimes, deliveries are accidentally made to neighbors. Please check with them to see if they received your package.
If everything appears to be in order and your package is still delayed, wait for one more day, as delayed packages often arrive the next day. If you haven’t received your package within 5 days of the original delivery date, please contact us immediately.
- Payment Confirmation: After making a payment, you will receive an email confirming your transaction.
- Tracking Information: Once we ship your goods, you will receive an email containing a tracking number to monitor the progress of your shipment.
Money Back Guarantee
We take the utmost care in ensuring that your package reaches you safely and on time. In the unlikely event that a delivery issue arises, here’s what you can expect:
- We closely monitor each package’s journey, from the moment it’s packed until it reaches your doorstep.
- If the courier encounters any delivery problems at your address, we promptly liaise with the courier service and keep you informed.
- We stand by our commitment to you with a 100% full refund if anything goes wrong during the delivery process.
Your satisfaction is our top priority. We are dedicated to making your shopping experience as smooth and reliable as possible. If you have any further questions or concerns regarding shipping and delivery, please don’t hesitate to contact our customer service team, and we will be happy to assist you.