Refund and Return Policy

We are committed to providing the highest quality goods and services that we provide and hope that you will be completely satisfied with your purchase from us. If you need to return an item for any reason, we are willing to consider your return request within 14 days of receiving the item.

To return an item, you must provide the original receipt or other proof of purchase. The product must be unused, in its original packaging and in saleable condition. We reserve the right to refuse merchandise if it does not meet these requirements.
We do not provide product exchange service. For any related queries, please visit our Terms and Conditions page.

If you wish to return an item, please contact our customer service department via lilsolid.shop@gmail.com
We will provide you instructions on how to return the goods and further process your request within 14 days of receiving the returned goods. If your return request is approved, you will receive a refund minus shipping costs.

Exclusions
We do not accept returns of the following goods:

• Goods that have been altered or modified;
• Goods that have been damaged due to improper use or storage.

All monetary returns are issued as per original payment method, to the card/account of the account holder who made the purchase.
To find out more about warranty service, please visit our Terms and Conditions page.

Feedback
We value your opinion and are always willing to listen to your suggestions and comments. If you have any questions or concerns about returning goods, please contact us using the contact information on our website. We will try to resolve any problems and improve our service.

Last updated 20/11/2023